Ombre/18"/HD Lace/5x5 Closure/SD Straight/180% Density(300g)

At Metaglamorsys, we are committed to delivering high-quality lace closures that meet your expectations. Due to the nature of our products and for hygiene reasons, all lace closure sales are final. However, we do make exceptions in rare cases where there is an issue with your order.

Eligible Returns

Returns are only accepted under the following conditions:

• You received the wrong product (incorrect size, texture, or lace type).
• The item is defective or damaged upon arrival.

Return Conditions

To qualify for a return:

• The lace closure must be unused, uninstalled, unwashed, and unaltered (no bleaching, dyeing, or cutting).
• The item must be returned in its original packaging with tags intact.
• You must notify us within 3 days of receiving the item.

Return Process

Email beautycontact@metaglamorsys.com with your order number, photos of the item, and a description of the issue.

If approved, you’ll receive return instructions.

Customers are responsible for return shipping unless the error was on our part.

Refunds

• Once the returned item is received and inspected, approved refunds will be issued to the original payment method within 5–7 business days.
• Custom or special order closures are not eligible for refunds.
• Refunds will not be issued for change of mind or incorrect ordering.

We value your satisfaction and aim to resolve any concerns fairly and quickly. For any return-related questions, please contact us directly at beautycontact@metaglamorsys.com.

We ship across the UK and internationally, delivering premium wigs and closures straight to your door.

🇬🇧 UK Shipping

• Standard: 2–4 business days

• Express: 1–2 business days

• Processing Time: 5–10 business days (for custom wigs)

• Courier: Royal Mail, DPD (tracked)

• Cost: Shown at checkout

• Tracking: Sent via email once dispatched

🌍 International Shipping

• Standard: 7–12 business days (varies by location)

• Express: 3–5 business days

• Courier: DHL, FedEx, UPS (tracked)

• Custom Fees: Buyer is responsible for any import duties or taxes

📦 Notes

• Business days exclude weekends/holidays

• Delivery times may vary due to customs or delays

• You’ll receive tracking once your order ships

Questions? Email us at beautycontact@metaglamorsys.com – we’re happy to help!