#1b/Raw/16"/Transparent Lace/5x5 Closure/Body Wave/180% Density(300g)

At Metaglamorsys, we are committed to delivering high-quality lace closures and wigs that meet your expectations. Due to the nature of our products and for hygiene reasons, all wigs sales are final. However, we do make exceptions in rare cases where there is an issue with your order.

Eligible Returns

Returns are only accepted under the following conditions:

• You received the wrong product (incorrect size, texture, or lace type).
• The item is defective or damaged upon arrival.

Return Conditions

To qualify for a return:

• The wigs must be unused, uninstalled, unwashed, and unaltered (no bleaching, dyeing, or cutting).
• The item must be returned in its original packaging with tags intact.
• You must notify us within 3 days of receiving the item.

Return Process

Email beautycontact@metaglamorsys.com with your order number, photos of the item, and a description of the issue.

If approved, you’ll receive return instructions.

Customers are responsible for return shipping unless the error was on our part.

Refunds

• Once the returned item is received and inspected, approved refunds will be issued to the original payment method within 5–7 business days.
• Custom or special order wigs are not eligible for refunds.
• Refunds will not be issued for change of mind or incorrect ordering.

We value your satisfaction and aim to resolve any concerns fairly and quickly. For any return-related questions, please contact us directly at beautycontact@metaglamorsys.com.

We proudly ship both within the UK and internationally, delivering premium custom lace wigs and closures straight to your door.

• Standard Shipping: 2–4 business days
• Express Shipping: 1–2 business days
• Processing Time: 5–10 business days for custom wigs before dispatch
• Courier: Royal Mail, DPD, or other tracked UK carriers
• Cost: Calculated at checkout based on order total and shipping option
• Tracking: You will receive a tracking number once your order has been dispatched

• Standard International: 7–12 business days (varies by country)
• Express International: 3–5 business days (available to most regions)
• Processing Time: 5–10 business days for custom wigs before dispatch
• Courier: DHL, FedEx, UPS, or local partner couriers (with tracking)
• Customs & Duties:
  • Customers are responsible for any applicable customs fees, import taxes, or duties imposed by their country.
  • Please check with your local customs office for more information before placing an order.

📦 Order Processing Notes

• Business days exclude weekends and public holidays.
• Once dispatched, delivery timelines are estimates and may be affected by customs, weather, or carrier delays.
• You’ll be notified via email once your order ships, including full tracking details.